Terms and Conditions of Service
Flooant websites (“Websites”) and mobile applications, including the Flooant Practice application (“Apps”) and related services (together with the Websites, the “Service”), including our language conversation guides (the “Flooant Speaking Guide”) are operated by Flooant, LLC. (“Flooant,” “us,” or “we”). Access and use of the Service is subject to the following Terms and Conditions of Service (“Terms and Conditions”). By accessing or using any part of the Service, you represent that you have read, understood, and agree to be bound by these Terms and Conditions including any future modifications. Flooant may amend, update or change these Terms and Conditions. If we do this, we will indicate at the bottom of the Terms and Conditions the date these terms were last revised. Any revisions to these Terms and Conditions will become effective the first time you access or use the Service after such changes. If you do not agree to abide by these Terms and Conditions, you are not authorized to use, access or participate in the Flooant Service.
PLEASE NOTE THAT THESE TERMS AND CONDITIONS CONTAIN A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES IN CERTAIN CIRCUMSTANCES, RATHER THAN JURY TRIALS OR CLASS ACTION LAWSUITS. VIEW THESE TERMS IN “GOVERNING LAW AND ARBITRATION” BELOW.
Description of Service
The Service allows users to access and use a variety of educational services, including teaching or practicing a language, specifically using the Flooant Speaking Guide and the Flooant Practice application. Flooant may, in its sole discretion and at any time, update, change, suspend, make improvements to or discontinue any aspect of the Service, temporarily or permanently.
Registration; Submission of Content
In connection with registering for and using the Service, you agree (i) to provide accurate, current and complete information about you and/or your organization as requested by Flooant; (ii) to maintain the confidentiality of your password and other information related to the security of your account; (iii) to maintain and promptly update any registration information you provide to Flooant, to keep such information accurate, current and complete; and (iv) to be fully responsible for all use of your account and for any actions that take place through your account.
B. Teaching CONTRIBUTOR participation
If you are or become a Flooant Teacher, you acknowledge that the language you have registered to teach is your native language, and that you agree with and accept the Flooant Teacher Policy. Flooant reserves the right to revoke your teaching status based on falsifying the claim of a native language, on a case-by-case basis. As a Flooant Teacher, you will do your best to hold a conversation with your student during the duration of the practice session, as defined by the product description on the website. You will be compensated based on the completion of practice sessions with students, where you have received a practice rating of 2/5 stars or greater, per the student evaluation. Any conversation held through the Flooant application is also the property of Flooant, however Flooant does not have the right to share or distribute personal information shared by you and the student during the conversation. However, if requested by law, information you share with a Flooant student, through a paid teaching conversation, may be used as documentation in a court of law. Flooant reserves the right to use teacher reviews submitted through the Flooant app in marketing and promotional purposes without written consent from the Teacher or Students registered with Flooant.
C. GENERAL CONTENT
As a condition of submitting any ratings, reviews, information, data, text, photographs (“Content”), you hereby grant to Flooant a royalty free, perpetual, irrevocable, worldwide, nonexclusive, transferable, and sub-licensable license to use, reproduce, copy, adapt, modify, merge, distribute, publicly display, create derivative works from, incorporate such Content into other works; sublicense through multiple tiers the Content, and acknowledge that this license cannot be terminated by you once your Content is submitted to the Services. You represent that you own or have secured all legal rights necessary for the Content submitted by you to be used by you, Flooant, and others as described and otherwise contemplated in these Terms and Conditions. You understand that other users will have access to the Content and that neither they or Flooant have any obligation to you or anyone else to maintain the confidentiality of the Content.
Your Representations and Warranties
You represent and warrant to Flooant that your access and use of the Service will be in accordance with these Terms and Conditions and with all applicable laws, rules and regulations of the United States and any other relevant jurisdiction, including those regarding online conduct or acceptable content, and those regarding the transmission of data or information exported from the United States and/or the jurisdiction in which you reside. If you register with the Flooant, you represent and warrant that the identification materials you submit to Flooant are true and accurate representations of legal identification documents, issued to you by a government entity in accordance with local laws, and that you are registering for the Flooant language practice application for the express purpose of practicing or teaching a foreign language. You further represent and warrant that you will carefully safeguard your password, user name, and account information, will not share your password or user name with any third party, and will not allow any third party to access your Flooant account for any purpose.
You represent and warrant that (1) you are not organized under the laws of, operating from, or otherwise ordinarily resident in a country or territory that is the target or comprehensive U.S. economic or trade sanctions (i.e., an embargo) or (2) identified on a list of prohibited or restricted persons, such as the U.S. Treasury Department’s List of Specially Designated Nationals and Blocked Persons, or (3) otherwise the target of U.S. sanctions.
You will not upload, display or otherwise provide on or through the Service any content that: (i) is libelous, defamatory, abusive, threatening, harassing, hateful, offensive or otherwise violates any law or infringes upon the right of any third party (including copyright, trademark, privacy, publicity or other personal or proprietary rights); or (ii) in the sole judgement of Flooant, is objectionable or which restricts or inhibits any other person from using the Service or which may expose Flooant or its users to any harm or liability of any kind. You will not use the Flooant application or the conversations you participate in through the Flooant app or network, to collect information about our marketplace system or to develop strategy, guides or other language learning or teaching material or a similar language development service, and you will not violate any rules applicable to the Flooant language practice system.
Indemnification of Flooant
You agree to defend, indemnify and hold harmless Flooant and its directors, officers, employees, contractors, agents, suppliers, licensors, successors and assigns, from and against any and all losses, claims, causes of action, obligations, liabilities and damages whatsoever, including attorneys' fees, arising out of or relating to your access or use of the Service, any false representation made to us (as part of these Terms and Conditions or otherwise), your breach of any of these Terms and Conditions, or any claim that any translation we provide to you is inaccurate, inappropriate or defective in any way whatsoever.
License to Apps
Subject to the terms of these Terms and Conditions, Flooant grants you a non-transferable, non-exclusive license to download, install, and use one copy of each App in object code form only on an interactive wireless device that you own or control. You may not derive or attempt to derive the source code of all or any portion of any App, permit any third party to derive or attempt to derive such source code, or reverse engineer, decompile, disassemble, or translate any App or any part thereof. Flooant and its licensors own and shall retain all intellectual property rights and other rights in and to the Apps, and any changes, modifications, or corrections thereto. The following terms and conditions apply to you if you are using the Apps from the Google Play Store and the Apple App Store. To the extent the other terms and conditions of these Terms and Conditions are less restrictive than, or otherwise conflict with, the terms and conditions of this paragraph, the more restrictive or conflicting terms and conditions in this paragraph apply, but solely with respect to Apps from the Google Play Store and Apple App Store. You acknowledge and agree that these Terms and Conditions are solely between you and Flooant, not Google or Apple, and that Google and Apple have no responsibility for the Apps or content thereof. Your use of any App must comply with the Google Play Store or Apple App Store Terms of Service, depending on which service you are using with the Flooant App. You acknowledge that Google and Apple have no obligation whatsoever to furnish any maintenance and support services with respect to the Apps. In the event of any failure of any App to conform to any applicable warranty, you may notify Google or Apple, and Google or Apple will refund the purchase price, if any, for the App to you; to the maximum extent permitted by applicable law, Google and Apple will have no other warranty obligation whatsoever with respect to the Apps, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be solely governed by these Terms and Conditions. You and Flooant acknowledge that Google and Apple are not responsible for addressing any claims of you or any third party relating to the Apps or your possession and/or use of any App, including, but not limited to: (i) product liability claims; (ii) any claim that an App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. You and Flooant acknowledge that, in the event of any third-party claim that any App or your possession and use of that App infringes that third party’s intellectual property rights, Flooant, not Apple or Google, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms and Conditions. You must comply with applicable third party terms of agreement when using any App. You and Flooant acknowledge and agree that Google and Apple, and Google and Apple’s subsidiaries, are third party beneficiaries of these Terms and Conditions as they relate to your license of the Apps, and that, upon your acceptance of these Terms and Conditions, Google and Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms and Conditions against you as a third party beneficiary thereof.
In-App Purchases and call charges
If you register as a Student in the Flooant app, and initiate a language conversation with a teacher, you will be billed for the conversation minutes that you had with a teacher, according to the indicated rate per minute for your conversation. You will not be able to initiate an additional speaking session with a teacher until you have fully paid for your previous conversation. Flooant reserves the right to Block students from initiating Learning Conversations with Flooant Teachers if they have an outstanding balance from a previous Learning Conversation. Upon completion of a Learning Conversation, all Flooant Students must pay their balance in full within a 24 hour period, or they will be blocked as a Flooant Student until they have paid their balance in full.
Flooant may update the pricing of Learning Conversations, or our service, at any time in its sole discretion, and may add new additional fees to the service. Flooant will indicate to the Students the fee for the Learning Conversation prior to each call. Flooant Students have responsibility to pay for any additional charges incurred by their phone service provider, that are incurred as a result of placing calls through the Flooant app. Flooant will use the country code of the Student’s location (as indicated through the phone number the Student provides during registration) to direct calls. For example, a Flooant Student that has registered their phone number with the country code of “1” (USA or Canada) will dial a Flooant registered phone number that begins with the country code of “1.” That call will then forward to the Flooant Teacher, who may be located any where in the world. The charge for the call from the Flooant registered number beginning with the country code of “1,” to the destination of the Teacher, wherever they are located, will be paid for by Flooant.
Data charges incurred by Flooant Students and Teachers will be the sole responsibility of Flooant Students and Teachers. Flooant will not pay for or reimburse Flooant Students or Teachers for any data or call charges incurred through use of the Flooant app. Flooant Students and Teachers must agree to pay all charges incurred by their phone service provider prior to using the Flooant app for Learning or Teaching Conversations.
You agree to pay all fees and applicable taxes incurred by you or anyone using a Flooant account registered to you. Flooant may revise the pricing for the goods and services offered through the Service at any time. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the Service must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with the Service at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.
In the event that Flooant suspends or terminates your use of the Service or these Terms and Conditions or you close your account voluntarily, you understand and agree that you will receive no refund or exchange of any kind, including for any unused virtual currency or other Virtual Item, any Content or data associated with your use of the Service, or for anything else.
B. Flooant Language practice
In the event of a poor conversational experience resulting in your elected rating of 2/5 stars or lower, Flooant will, at its option, either (a) provide the user with a refund for the affected conversation, or (b) use reasonable efforts to resolve the Conversation Issue. For purposes of this Section, “Conversation Issue” means: (i) the inability to complete the test due to a failure in the Websites or the Apps, or (ii) Conversation ratings are delivered more than 72 hours after the conversation is completed. Whether an issue constitutes a Conversation Issue will be determined by Flooant in its reasonable discretion. For clarity, Flooant may terminate or suspend your account without notice if you violate Section 5, Inappropriate Use, or violate the Flooant Teacher Policy regarding the Conversation rules and procedures. If you violate these terms and conditions, you will not receive payment for the services which you have rendered that were in violation of Flooant policies.
If you are a Flooant Student, you will receive a refund for any conversation you paid for in which a Flooant Teacher violated our Flooant Teacher Policy. The amount of any refund will depend on the nature of the Conversation Issue and will not exceed the total amount actually paid by the user for the affected conversation. To submit a valid claim for a refund, a user must (a) submit the Conversation Issue in writing to Flooant within 48 hours after the Conversation Issue occurs, and respond to Flooant requests for information or cooperation, (b) not have directly or indirectly caused the Conversation Issue, and (c) have met all test requirements when participating in a conversation prior to making a claim for a Conversation Issue.
Flooant Students will not be refunded for and Flooant Conversations they have paid for if they have violated Flooant Terms and Conditions, specifically related to Section 5, Inappropriate Use.
Flooant Students and Teachers will not receive refunds if they have violated Flooant Terms and Conditions as described here, and on https://www.flooant.com/terms-and-conditions/ .
Third-Party Links, Sites, and Services
The Service may include advertisements, which may be targeted to the Content or information on the Service, or other information. The types and extent of advertising by Flooant on the Service are subject to change. In consideration for Flooant granting you access to and use of the Service, you agree that Flooant and its third party providers and partners may place such advertising in connection with the display of content or information submitted by you or others.
NO REPRESENTATIONS OR WARRANTIES BY Flooant
THE SERVICE, INCLUDING ALL IMAGES, AUDIO FILES AND OTHER CONTENT THEREIN, AND ANY OTHER INFORMATION, PROPERTY AND RIGHTS GRANTED OR PROVIDED TO YOU BY FLOOANT ARE PROVIDED TO YOU ON AN “AS IS” BASIS. FLOOANT AND ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE SERVICE, EITHER EXPRESS OR IMPLIED, AND ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE EXPRESSLY DISCLAIMED. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, FLOOANT DOES NOT MAKE ANY REPRESENTATION OR WARRANTY OF ANY KIND RELATING TO ACCURACY, SERVICE AVAILABILITY, COMPLETENESS, INFORMATIONAL CONTENT, ERROR-FREE OPERATION, RESULTS TO BE OBTAINED FROM USE, OR NON-INFRINGEMENT. ACCESS AND USE OF THE SERVICE MAY BE UNAVAILABLE DURING PERIODS OF PEAK DEMAND, SYSTEM UPGRADES, MALFUNCTIONS OR SCHEDULED OR UNSCHEDULED MAINTENANCE OR FOR OTHER REASONS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
LIMITATION ON TYPES OF DAMAGES/LIMITATION OF LIABILITY
IN NO EVENT WILL FLOOANT BE LIABLE TO YOU OR ANY THIRD PARTY CLAIMING THROUGH YOU (WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHER THEORY) FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATING TO THE ACCESS OR USE OF, OR THE INABILITY TO ACCESS OR USE, THE SERVICE OR ANY PORTION THEREOF, INCLUDING BUT NOT LIMITED TO THE LOSS OF USE OF THE SERVICE, INACCURATE RESULTS, LOSS OF PROFITS, BUSINESS INTERRUPTION, OR DAMAGES STEMMING FROM LOSS OR CORRUPTION OF DATA OR DATA BEING RENDERED INACCURATE, THE COST OF RECOVERING ANY DATA, THE COST OF SUBSTITUTE SERVICES OR CLAIMS BY THIRD PARTIES FOR ANY DAMAGE TO COMPUTERS, SOFTWARE, MODEMS, TELEPHONES OR OTHER PROPERTY, EVEN IF FLOOANT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FLOOANT’S LIABILITY TO YOU OR ANY THIRD PARTY CLAIMING THROUGH YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO FLOOANT FOR THE SERVICE IN THE 3 MONTHS PRIOR TO THE INITIAL ACTION GIVING RISE TO LIABILITY. THIS IS AN AGGREGATE LIMIT. THE EXISTENCE OF MORE THAN ONE CLAIM HEREUNDER WILL NOT INCREASE THIS LIMIT.
Flooant may terminate your access and use of the Service immediately at any time, for any reason, and at such time you will have no further right to use the Service. You may terminate your Flooant account at any time by following the instructions available through the Service. The provisions of these Terms and Conditions relating to the protection and enforcement of Flooant’s proprietary rights, your representations and warranties, disclaimer of representations and warranties, release and indemnities, limitations of liability and types of damages, ownership of data and information, governing law and venue, and miscellaneous provisions shall survive any such termination.
Proprietary Rights in Service Content and Activity Materials
All content available through the Service, including designs, text, graphics, images, information, software, audio and other files, and their selection and arrangement (the "Service Content"), are the proprietary property of Flooant or its licensors. No Service Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, other than as expressly permitted in these Terms and Conditions. You may not use any data mining, robots, scraping or similar data gathering or extraction methods to obtain Service Content. As between you and Flooant, all data, information and materials generated from your access and use of the educational activities made available on or through the Service, including translated content generated by you (collectively, the “Activity Materials”), shall be exclusively owned by Flooant, and you shall not have any right to use such Activity Materials except as expressly authorized by these Terms and Conditions. Activity Materials will not include Translation Materials. By using the Service, you hereby assign to Flooant any and all rights, title and interest, including any intellectual property rights or proprietary rights, in the practice and speaking conversation materials. All rights of Flooant or its licensors that are not expressly granted in these Terms and Conditions are reserved to Flooant and its licensors.
“Flooant,” “Practice Makes Flooant” and all other trademarks, service marks, graphics and logos used in connection with the Service are trademarks or service marks of Flooant or their respective owners, and certain of them are registered with the United States Patent and Trademark Office. Access and use of the Service does not grant or provide you with the right or license to reproduce or otherwise use the Flooant name or any Flooant or third-party trademarks, service marks, graphics or logos.
Use of the Service is also governed by our Privacy and Data Policy, a copy of which is located at https://www.flooant.com/privacy-and-data-policy/. By using the Service, you consent to the terms of the Privacy and Data Policy.
Notice for Claims of Copyright Violations and Agent for Notice
If you are a copyright owner and have a good faith belief that any material available through the Service infringes upon your copyrights, you may submit a copyright infringement notification to Flooant pursuant to the Digital Millennium Copyright Act by providing us with the following information in writing:
an electronic or physical signature of the copyright owner or the person authorized to act on behalf of the owner of the copyright interest;
a description of the copyrighted work that you claim has been infringed;
a description of where the material that you claim is infringing is located on the Service, with enough detail that we may find it on the Service;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.
Please consult your legal counsel for further details or see 17 U.S.C. §512(c)(3). Flooant’s Agent for Notice of claims of copyright infringement can be reached as follows:
By email: firstname.lastname@example.org
Governing Law and Arbitration
These Terms and Conditions, its subject matter and Flooant’s and your respective rights under these Terms and Conditions, as well as and any claim, cause of action or dispute (“claim”) arising out of or related to these Terms and Conditions, shall be governed by and construed under the laws of the Commonwealth of Michigan, United States of America, excluding the conflict of law provisions of that or any other jurisdiction, regardless of your country of origin or where you access the Service. ANY DISPUTE OR CLAIM RELATING IN ANY WAY TO THESE TERMS AND CONDITIONS OR THE SERVICE WILL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT, except for Flooant’s right to seek injunctive relief as set forth below. Unless otherwise expressly required by applicable law, each party shall bear its own attorneys’ fees without regard to which party is deemed the prevailing party in the arbitration proceeding.
If you do not want to arbitrate disputes with Flooant and you are an individual, you may opt out of this arbitration agreement by sending an email to email@example.com within 45 days of the day you first access or use the Service.
If you intend to seek arbitration you must first send written notice to Flooant’s Administration Office of your intent to arbitrate (“Notice”). The Notice to Flooant should be sent by any of the following means: (i) electronic mail to firstname.lastname@example.org; or (ii) sending the Notice by U.S. Postal Service certified mail to Flooant, Inc., Ann Arbor, MI 48103. The Notice must (x) describe the nature and basis of the claim or dispute; and (y) set forth the specific relief sought; and (z) set forth your name, address and contact information. If we intend to seek arbitration against you, we will send any notice of dispute to you at the contact information we have for you.
The arbitration will be conducted before a neutral single arbitrator in Washtenaw County Michigan, whose decision will be final and binding, and the arbitral proceedings will be governed by the American Arbitration Association (“AAA”) under its AAA Commercial Arbitration Rules, Consumer Due Process Protocol, and Supplementary Procedures for Resolution of Consumer Related Disputes, as modified by these Terms and Conditions. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. All issues are for the arbitrator to decide, including the scope of this arbitration clause, but the arbitrator is bound by the terms of these Terms and Conditions. If you initiate arbitration, your arbitration fees will be limited to the filing fee set forth in the AAA’s Consumer Arbitration Rules. We will reimburse all other AAA filing, administration and arbitrator fees paid by you, unless the arbitrator determines that the arbitration was frivolous or brought for an improper purpose, in which case the payment of all such fees shall be governed by the AAA rules. The arbitration will be conducted in the English language. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. For any claim where the potential award is reasonably likely to be $20,000 or less, either you or Flooant may elect to have the dispute resolved through non-appearance-based arbitration.
To the fullest extent permitted by applicable law, YOU AND FLOOANT EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than in arbitration, YOU AND FLOOANT EACH WAIVE ANY RIGHT TO A JURY TRIAL. If a court of competent jurisdiction finds the foregoing arbitration provisions invalid or inapplicable, you and Flooant agree that all claims arising out of or related to these Terms and Conditions must be resolved exclusively by a state or federal court located in Washtenaw County Michigan, and you and Flooant each agree to submit to the exercise of personal jurisdiction of such courts for the purpose of litigating all such claims. Notwithstanding the above, you agree that Flooant shall still be allowed to apply for and obtain injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.
This agreement was originally written in English (US). To the extent any translated version of this agreement conflicts with the English version, the English version controls.
These Terms and Conditions constitute the entire agreement between Flooant and you concerning the subject matter hereof. In the event that any of the Terms and Conditions are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect. A waiver by Flooant or you of any provision of these Terms and Conditions or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. Flooant may assign its rights or obligations under these Terms and Conditions without condition. These Terms and Conditions will be binding upon and will inure to the benefit of Flooant and you, and Flooant’s and your respective successors and permitted assigns.
Last revised on December 18, 2018.